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UK-Glasgow: Collection agency services.

Section I: Contracting Authority

I.1) Name, Addresses and Contact Point(s):
Student Loans Company
100 Bothwell Street, Glasgow, G2 7JD, United Kingdom
Tel. +44 1412433482, Email: susan_butcher@slc.co.uk
Contact: Susan Butcher
Main Address: http://www.slc.co.uk
NUTS Code: UKM82

I.2) Joint procurement:
The contract involves joint procurement: No
In the case of joint procurement involving different countries, state applicable national procurement law: Not Provided
The contract is awarded by a central purchasing body: No

I.4)Type of the contracting authority:
Body governed by public law

I.5) Main activity:
Other activity: Process for managing Student Loans

Section II: Object Of The Contract

II.1) Scope of the procurement

II.1.1) Title: Overseas Debt Collection
Reference number: 2018-SLC-244

II.1.2) Main CPV code:
79940000 - Collection agency services.


II.1.3) Type of contract: SERVICES

II.1.4) Short description: SLC would like to appoint a UK based DCA to make contact with customers who SLC believe are resident overseas with a view to collecting ICR debt and/or to complete customer documentation (OVFA) to confirm the customers¿ current circumstances

II.1.6) Information about lots
This contract is divided into lots: No

II.1.7) Total value of the procurement (excluding VAT)
Value: 2,500,000

Currency:GBP

II.2) Description

II.2.2) Additional CPV code(s):
Not Provided

II.2.3) Place of performance
Nuts code:
UKM82 - Glasgow City

Main site or place of performance:
Glasgow City


II.2.4) Description of the procurement: SLC would like to appoint a UK based DCA to make contact with customers who SLC believe are resident overseas.

As a minimum it is expected that the contacts will consist of inbound and outbound telephony, letters, emails and SMS. SLC is interested in innovative approaches and strategies that will maximise the number of quality contacts, which in turn will facilitate the achievement of the objectives of the activity.

The key objectives are
¿to collect ICR debt and/or
¿to complete customer documentation (OVFA) to confirm the customers¿ current circumstances.

II.2.5) Award criteria:
Quality criterion - Name: Methodology / Weighting: 30
Quality criterion - Name: Technical Requirements / Weighting: 30
Quality criterion - Name: Reporting and Management Information / Weighting: 10

Price - Weighting: 30


II.2.11) Information about options
Options: Yes
Description of these options:Option to extend for 2 x 12 month periods

II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds: No


II.2.14) Additional information: Not Provided


Section IV: Procedure

IV.1) Description

IV.1.1)Type of procedure: Open


IV.1.3) Information about a framework agreement or a dynamic purchasing system
The procurement involves the establishment of a framework agreement: No


IV.1.6) Information about electronic auction
An electronic auction has been used: No

IV.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes

IV.2) Administrative information

IV.2.1) Previous publication concerning this procedure
Not Provided


IV.2.9) Information about termination of call for competition in the form of a prior information notice
The contracting authority will not award any further contracts based on the above prior information notice: No

Section V: Award of contract

Award Of Contract (No.1)

Contract No: 2018-SLC-244
Lot Number: Not Provided
Title: Overseas Debt Collection

A contract/lot is awarded: Yes


V.2) Award of contract

V.2.1) Date of conclusion of the contract: 21/03/2019

V.2.2) Information about tenders
Number of tenders received: 6
Number of tenders received from SMEs: Not Provided
Number of tenders received from tenderers from other EU Member States: Not Provided
Number of tenders received from tenderers from non-EU Member States: Not Provided
Number of tenders received by electronic means: Not Provided

V.2.3) Name and address of the contractor

The contract has been awarded to a group of economic operators: No

Contractor (No.1)
Transcom Worldwide UK Limited
Limewood House, Leeds, LS14 1AB, United Kingdom
NUTS Code: UKM82
The contractor is an SME: No

V.2.4) Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot: Not Provided
Total value of the contract/lot: 2,500,000
Currency: GBP

V.2.5) Information about subcontracting
The contract is likely to be subcontracted: No

Section VI: Complementary information

VI.3) Additional information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.
To view this notice, please click here:
https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=389810363

VI.4) Procedures for review

VI.4.1) Review body
Student Loans Company
100 Bothwell Street, Glasgow, G2 7JD, United Kingdom
Tel. +44 1413062109
Internet address: http://www.slc.co.uk

VI.4.2) Body responsible for mediation procedures
Student Loans Company
100 Bothwell Street, Glasgow, G2 7JD, United Kingdom
Tel. +44 1413062109

VI.4.3) Review procedure
Precise information on deadline(s) for review procedures: Not Provided

VI.4.4) Service from which information about the review procedure may be obtained
Not Provided

VI.5) Date of dispatch of this notice: 10/04/2019






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