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UK-Glasgow: Market research services.

Section I: Contracting Authority

I.1) Name, Addresses and Contact Point(s):
Student Loans Company
100 Bothwell Street, Glasgow, G2 7JD, United Kingdom
Tel. +44 1412433198, Email:
Contact: Susan Ayre
Main Address:
NUTS Code: UKM34

I.2) Joint procurement:
The contract involves joint procurement: No
In the case of joint procurement involving different countries, state applicable national procurement law: Not Provided
The contract is awarded by a central purchasing body: No

I.4)Type of the contracting authority:
Ministry or any other national or federal authority, including their regional or local subdivisions

I.5) Main activity:
Economic and financial affairs

Section II: Object Of The Contract

II.1) Scope of the procurement

II.1.1) Title: Provision of Online Market Research Services
Reference number: 2016/SLC/168

II.1.2) Main CPV code:
79310000 - Market research services.

II.1.3) Type of contract: SERVICES

II.1.4) Short description: Student Loans Compnay┐s Customer Insight team conduct a large amount of in-house online research. The team want to identify suppliers who can offer an online survey tool service and/or an online research panel service

II.1.6) Information about lots
This contract is divided into lots: No

II.1.7) Total value of the procurement (excluding VAT)
Value: 300,000


II.2) Description

II.2.2) Additional CPV code(s):
Not Provided

II.2.3) Place of performance
Nuts code:
UKM34 - Glasgow City

Main site or place of performance:
Glasgow City

II.2.4) Description of the procurement: Provision of a Survey Tool - SLC's Customer Insight conducts ongoing tracker surveys and adhoc quantitative research with SLC customers using online surveys. In most cases a targeted sample of customers is uploaded in to the survey tool with numerous background variables e.g. age band, postcode, gender, customer type etc. This then enables SLC to use data already held for customers to analyse results in-depth.

Support of Customer Panel - SLC have a customer panel which is managed in-house by Customer Insight. Suppliers would be required to provide monthly panel health reports, manage the incentive scheme and to provide a dedicated account manager. The current account management service facilitates monthly conference call, conducts an annual member satisfaction survey, assists with the panel member purges, provides standard surveys if no monthly business activity is planned and publishes a monthly newsletter with content provide by SLC.

II.2.5) Award criteria:
Quality criterion - Name: Technical Merit / Weighting: 30
Quality criterion - Name: Functionality / Weighting: 25
Quality criterion - Name: Customer Service / Weighting: 5

Price - Weighting: 40

II.2.11) Information about options
Options: No

II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds: No

II.2.14) Additional information: Not Provided

Section IV: Procedure

IV.1) Description

IV.1.1)Type of procedure: Open

IV.1.3) Information about a framework agreement or a dynamic purchasing system
The procurement involves the establishment of a framework agreement: No

IV.1.6) Information about electronic auction
An electronic auction has been used: No

IV.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes

IV.2) Administrative information

IV.2.1) Previous publication concerning this procedure
Notice number in the OJEU: 2016/S 232-422794

IV.2.9) Information about termination of call for competition in the form of a prior information notice
The contracting authority will not award any further contracts based on the above prior information notice: No

Section V: Award of contract

Award Of Contract (No.1)

Contract No: 2016-SLC-168
Lot Number: Not Provided
Title: Online Market Research Tools

A contract/lot is awarded: Yes

V.2) Award of contract

V.2.1) Date of conclusion of the contract: 30/03/2017

V.2.2) Information about tenders
Number of tenders received: 4
Number of tenders received from SMEs: Not Provided
Number of tenders received from tenderers from other EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 1
Number of tenders received by electronic means: 4

V.2.3) Name and address of the contractor

The contract has been awarded to a group of economic operators: No

Contractor (No.1)
Vision Critical Research Solutions UK Ltd.
17 Hatfields,, 2nd Floor, London, SE1 8DJ, United Kingdom
Tel. +44 2076332960, Email:
Internet address:
NUTS Code: UKM34
The contractor is an SME: Yes

V.2.4) Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot: 300,000
Total value of the contract/lot: 350,000
Currency: GBP

V.2.5) Information about subcontracting
The contract is likely to be subcontracted: No

Section VI: Complementary information

VI.3) Additional information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.
To view this notice, please click here:

VI.4) Procedures for review

VI.4.1) Review body
Student Loans Company
100 Bothwell Street, Glasgow, G2 7JD, United Kingdom
Tel. +44 1412433198

VI.4.3) Review procedure
Precise information on deadline(s) for review procedures: Not Provided

VI.4.4) Service from which information about the review procedure may be obtained
Not Provided

VI.5) Date of dispatch of this notice: 03/05/2017

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