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UK-Glasgow: Collection agency services.

Section I: Contracting Authority

I.1) Name, Addresses and Contact Point(s):
Student Loans Company
100, Bothwell Street, Glasgow, G2 7JD, United Kingdom
Tel. +44 1412433198, Email: susan_ayre@slc.co.uk
Contact: Susan Ayre
Main Address: www.gov.uk/SLC
NUTS Code: UKM82

I.2) Joint procurement:
The contract involves joint procurement: No
In the case of joint procurement involving different countries, state applicable national procurement law: Not Provided
The contract is awarded by a central purchasing body: No

I.4)Type of the contracting authority:
Body governed by public law

I.5) Main activity:
Other activity: Administration of Student Loans

Section II: Object Of The Contract

II.1) Scope of the procurement

II.1.1) Title: Collections Optimisation
Reference number: 2014-SLC-064

II.1.2) Main CPV code:
79940000 - Collection agency services.


II.1.3) Type of contract: SERVICES

II.1.4) Short description: SLC would like to appoint a new partner to service SLC collections optimisation activity relating to the collection of early arrears (i.e. accounts which have not yet been assigned to a DCA).The new partner will be `acting as┐ an extension of SLC utilising SLC branding

II.1.6) Information about lots
This contract is divided into lots: No

II.1.7) Total value of the procurement (excluding VAT)
Value: 2,400,000

Currency:GBP

II.2) Description

II.2.2) Additional CPV code(s):
Not Provided

II.2.3) Place of performance
Nuts code:
UKM82 - Glasgow City

Main site or place of performance:
Glasgow City


II.2.4) Description of the procurement: SLC would like to appoint a new partner to service SLC collections optimisation activity relating to the collection of early arrears (i.e. accounts which have not yet been assigned to a DCA).The new partner will be `acting as┐ an extension of SLC utilising SLC branding

The key objectives are:
┐To collect early arrears from Customers with Income Contingent Repayments Overseas (country exclusions apply), Income Contingent Repayments UK, Grant and Loan Over Payments and Repayment Grant Overpayments.
┐To complete customer documentation to confirm the customers┐ current circumstances as well as any supporting evidence customers can provide in relation to their individual case/circumstances.
┐Support ad-hoc customer contact campaigns.

Accounts will be placed weekly at a volume of c7,500 per month, although this will fluctuate throughout the year. Accounts will be placed for up to 120 days, depending on the product type.

II.2.5) Award criteria:
Quality criterion - Name: Methodology / Weighting: 40
Quality criterion - Name: Technical Requirement / Weighting: 25
Quality criterion - Name: Reporting & Management Information / Weighting: 5

Cost criterion - Name: Costs / Weighting: 30


II.2.11) Information about options
Options: Yes
Description of these options:THere will be an option to extend this contract for a further 2 x 12 month periods

II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds: No


II.2.14) Additional information: Not Provided


Section IV: Procedure

IV.1) Description

IV.1.1)Type of procedure: Open


IV.1.3) Information about a framework agreement or a dynamic purchasing system
The procurement involves the establishment of a framework agreement: No


IV.1.6) Information about electronic auction
An electronic auction has been used: No

IV.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes

IV.2) Administrative information

IV.2.1) Previous publication concerning this procedure
Notice number in the OJEU: 2019/S 139-342505



IV.2.9) Information about termination of call for competition in the form of a prior information notice
The contracting authority will not award any further contracts based on the above prior information notice: No

Section V: Award of contract

Award Of Contract (No.1)

Contract No: 2019-SLC-064
Lot Number: Not Provided
Title: Collections Optimisation

A contract/lot is awarded: Yes


V.2) Award of contract

V.2.1) Date of conclusion of the contract: 27/01/2020

V.2.2) Information about tenders
Number of tenders received: 8
Number of tenders received from SMEs: Not Provided
Number of tenders received from tenderers from other EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 8

V.2.3) Name and address of the contractor

The contract has been awarded to a group of economic operators: No

Contractor (No.1)
Past Due Credit Solutions Limited, SC287794
1 Blair Court, North Avenue, Clydebank Business Park, Glasgow, G81 2LA, United Kingdom
Tel. +44 1419516065
Internet address: www.pastduecredit.co.uk
NUTS Code: UKM82
The contractor is an SME: Yes

V.2.4) Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot: 2,900,000
Total value of the contract/lot: 2,400,000
Currency: GBP

V.2.5) Information about subcontracting
The contract is likely to be subcontracted: No

Section VI: Complementary information

VI.3) Additional information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.
To view this notice, please click here:
https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=482643071

VI.4) Procedures for review

VI.4.1) Review body
Student Loans Company
100 Bothwell Street, Glasgow, G2 7JD, United Kingdom
Tel. +44 1413062109, Email: commercial@slc.co.uk

VI.4.2) Body responsible for mediation procedures
Student Loans Company
100 Bothwell Street, Glasgow, G2 7JD, United Kingdom
Tel. +44 1413062109

VI.4.3) Review procedure
Precise information on deadline(s) for review procedures: Not Provided

VI.4.4) Service from which information about the review procedure may be obtained
Not Provided

VI.5) Date of dispatch of this notice: 17/03/2020






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