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UK-Glasgow: Collection agency services.

Section I: Contracting Authority

I.1) Name, Addresses and Contact Point(s):
Student Loans Company
100 Bothwell Street, Glasgow, G2 7JD, United Kingdom
Tel. +44 1412433198, Email:
Contact: Susan Ayre
Main Address:
NUTS Code: UKM82

I.2) Joint procurement:
The contract involves joint procurement: No
In the case of joint procurement involving different countries, state applicable national procurement law: Not Provided
The contract is awarded by a central purchasing body: No

I.4)Type of the contracting authority:
Body governed by public law

I.5) Main activity:
Other activity: Provision of loans and grants to students

Section II: Object Of The Contract

II.1) Scope of the procurement

II.1.1) Title: In-country Debt Collection Agency (USA & Canada)
Reference number: 2018-SLC-262

II.1.2) Main CPV code:
79940000 - Collection agency services.

II.1.3) Type of contract: SERVICES

II.1.4) Short description: The collection of debt from customers believed to be resident in USA or Canada, by a DCA based in those countries

II.1.6) Information about lots
This contract is divided into lots: No

II.1.7) Total value of the procurement (excluding VAT)
Value: 125,000


II.2) Description

II.2.2) Additional CPV code(s):
Not Provided

II.2.3) Place of performance
Nuts code:
00 - Not specified / Other

Main site or place of performance:
Not specified / Other

II.2.4) Description of the procurement: SLC would like to appoint a DCA to make contact with customers who SLC believe are resident overseas, specifically in the USA and Canada. The ideal provider will have physical presence in the USA/Canada either by being based directly there or in the UK with ability to operate in the USA/Canada. SLC will not consider a sub-contracting model.

The key objectives are
┐To collect ICR debt and/or
┐To complete customer documentation (OVFA) to confirm the customers┐ current circumstances.

The DCA must hold ISO27001 accreditation and be compliant with PCI DSS regulations. The Provider must be authorised by the FCA or an overseas equivalent body and there must be no regulatory breaches by the Provider┐s business within the last 12 month

II.2.5) Award criteria:
Quality criterion - Name: Methodology / Weighting: 30
Quality criterion - Name: Technical Requirements / Weighting: 30
Quality criterion - Name: Reporting and Management Information / Weighting: 10

Price - Weighting: 30

II.2.11) Information about options
Options: Yes
Description of these options:Following successful performance during the initial there will be an option to extend for a period of 1 year (12 months)

II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds: No

II.2.14) Additional information: Not Provided

Section IV: Procedure

IV.1) Description

IV.1.1)Type of procedure: Open

IV.1.3) Information about a framework agreement or a dynamic purchasing system
The procurement involves the establishment of a framework agreement: No

IV.1.6) Information about electronic auction
An electronic auction has been used: No

IV.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes

IV.2) Administrative information

IV.2.1) Previous publication concerning this procedure
Notice number in the OJEU: 2019/S 5-7069

IV.2.9) Information about termination of call for competition in the form of a prior information notice
The contracting authority will not award any further contracts based on the above prior information notice: No

Section V: Award of contract

Award Of Contract (No.1)

Contract No: 2018-SLC-262
Lot Number: Not Provided
Title: Not Provided

A contract/lot is awarded: Yes

V.2) Award of contract

V.2.1) Date of conclusion of the contract: 19/07/2019

V.2.2) Information about tenders
Number of tenders received: 1
Number of tenders received from SMEs: 0 (SME - as defined in Commission Recommendation 2003/361/EC)
Number of tenders received from tenderers from other EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 1

V.2.3) Name and address of the contractor

The contract has been awarded to a group of economic operators: No

Contractor (No.1)
Allied International Credit UK
Anderston House, 389 Argyle Street, Glasgow, G2 8LR, United Kingdom
Tel. +44 1412283010
Internet address:
NUTS Code: UKM82
The contractor is an SME: No

V.2.4) Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot: 150,000
Total value of the contract/lot: 125,000
Currency: GBP

V.2.5) Information about subcontracting
The contract is likely to be subcontracted: No

Section VI: Complementary information

VI.3) Additional information: To view this notice, please click here:

VI.4) Procedures for review

VI.4.1) Review body
Student Loans Company
100 Bothwell Street, Glasgow, G2 8JD, United Kingdom
Tel. +44 1413062109
Internet address:

VI.4.2) Body responsible for mediation procedures
Student Loans Company
100 Bothwell Street, Glasgow, G2 7JD, United Kingdom
Tel. +44 1413062109
Internet address:

VI.4.3) Review procedure
Precise information on deadline(s) for review procedures: Not Provided

VI.4.4) Service from which information about the review procedure may be obtained
Student Loans Company
100 Bothwell Street, Glasgow, G2 7JD, United Kingdom
Tel. +44 1413062109
Internet address:

VI.5) Date of dispatch of this notice: 06/08/2019

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